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Credit Management Q & A

Debt Collection Rules

As the global economic crisis deepens, we can be certain of one thing: an increase in credit delinquencies.  If you deal with consumers, you should be mindful of the debt collection laws in force in the jurisdictions where your customers are located.  Adapted from the National Foundation for Credit Counseling (NFCC)press release of January 2009, here are some universal rules to follow when collecting from delinquent accounts:


What is expected of a credit manager when a customer claims that he was a victim of identity theft, and the debt is not his?